FAQ

FAQ

Frequently asked questions about Dickert products

Radio systems - transmitter and receiver

Are there other criteria besides frequency to consider when selecting transmitters?

Yes, for the transmitter and receiver to connect each other, several attributes must be compatible: The operating frequency, the modulation type, the coding method and the clock rate (feel free to contact us, we will check for you if it is compatible).

 

How big is the operating range of Dickert transmitters?

On the one hand, this depends on the design of the respective transmitter, on the other hand, the conditions on site are very decisive. Ranges of 50 to 100 meters are feasible in the free field.

 

Can receivers of Dickert connect with transmitters of other manufacturers?

Our radio receivers are universally applicable. We can connect with many different transmitters from different manufacturers (please contact us, we will check for you if there is compatibility).

 

Are Dickert transmitters compatible with with those from other manufacturers?

In many cases there is compatibility, but in other cases there is not (please contact us, we will check for you if there is compatibility).

 

Which frequency is recommended for radio systems from Dickert?

This depends very much on the conditions at the respective location. Basically, with low frequencies the penetration of obstacles is better, while with higher frequencies one "gets around corners better".  The frequency range 868MHz is kept free for short applications, while the range 433MHz is loaded by numerous radio systems (radio weather stations, radio headphones, baby monitors, children's toys ...).

 

My remote control is not working, and I have already replaced the battery. What else can I do?

  1. Check the battery: If the battery is too old or has been stored for a long period, its charge might be diminished, even if it has not been used. An old battery may not be able to supply enough power to operate the remote control properly. It is always advisable to check the expiration date when replacing the battery and, if possible, use a fresh battery.
  2. Inspect battery contacts: Ensure that the battery contacts are clean and not corroded. Sometimes dirt or corrosion can prevent the battery from functioning properly.
  3. Check battery polarity: Make sure that the battery is inserted correctly, with the proper polarity (+/-).
  4. Battery compatibility: Ensure that the correct type and size of battery is being used. An incorrect battery can cause the remote control to malfunction.
  5. Signal check: Verify if the remote control is sending a signal. You can do this by standing close to the receiver and pressing the remote control to ensure there is no signal problem.
  6. Rule out range issues: Make sure you are within the range of the receiver and that there are no obstacles blocking the signal.
  7. Exclude defects: If all the above steps do not help, the remote control itself or the radio receiver or module may be defective. In this case, it would be wise to consult a professional (e.g., an electrician or technician from the gate/fence construction industry, etc.) for repair.

Motor controllers

Are motor controllers from Dickert suitable for different drivers?

Yes, our universal motor controls are suitable for many drives from a wide range of manufacturers.

 

Are motor controllers from Dickert suitable for different peripheral components?


Yes, our universal motor controllers are suitable for many peripheral components from a wide range of manufacturers, often without an additional evaluation unit.

Troubleshooting

Help - what to do if something doesn't work right away?

Radio systems - transmitter and receiver

If there is a fault in a door system / motor control unit, the first question is whether it is the first commissioning or whether the system was already functioning with the existing peripheral components and now a fault suddenly occurs. Depending on the situation on site, different procedures make sense:

Initial installation:

Are the existing components compatible with each other?

Do the settings match the existing components and desired functions?

Sudden error:

Does the controller display an error code?

Which LEDs light up on the control unit?

Is an active safety device preventing the door from running?

Procedure for error analysis:

Only connect the motor (and limit switch, if applicable).

Put the individual peripheral components back into operation one after the other: When does the error occur?

 

Motor controllers

If there is a fault in a door system / motor control unit, the first question is whether it is the first commissioning or whether the system was already functioning with the existing peripheral components and now a fault suddenly occurs. Depending on the situation on site, different procedures make sense:

Initial installation:

Are the existing components compatible with each other?

Do the settings match the existing components and desired functions?

Sudden error:

Does the controller display an error code?

Which LEDs light up on the control unit?

Is an active safety device preventing the door from running?

Procedure for error analysis:

Only connect the motor (and limit switch, if applicable).

Put the individual peripheral components back into operation one after the other: When does the error occur?

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